Shipping Damage
- If your item arrives to
you seemingly damaged in transit, please do not refuse the package, but rather
inspect the unit cosmetically and functionally, and if shipping damage has
occurred, please retain all packaging materials, as well as all
items/accessories included in your auction
- Please contact us via
email at sales@hoopercamera.com to
inform us of the damage; please include your eBay item number, UPS Tracking
Number, a contact phone number, details regarding the cosmetic and/or working
condition of the unit, as well as details regarding the cosmetic condition of
the package when it was delivered
- Once we receive the above
details from you, we will contact UPS in order to begin a Damage Claim
- If your item was insured
for (sold for) less than $100.00, we will be able to issue a full refund, or a
comparable replacement, immediately following the initiation of the Damage
Claim
- If your item was insured
for (sold for) more than $100.00, UPS will schedule an inspection/pick-up at
the recipient’s location; once the item is picked-up from the recipient’s
location, we must wait to hear from UPS, and a refund will be issued as soon
as UPS gives credit approval.
- Please do not initiate a
damage claim with UPS; please wait for us to do so as delays and complications
may occur otherwise